Learn to recognize fraud and how to avoid becoming a victim. We're on your side to provide the information you need and protection you deserve.
If you've been victimized, let us know about it today.
If you believe you are a victim of fraud or unfair business practices, you may file a complaint with our office. We will be happy to help if at least part of the transaction took place in Orange County.
In addition to complaints about businesses, our office also investigates complaints of trespass towing and the use of vehicle immobilization devices. Trespass towing is the removal of vehicles without the consent of the owner when the vehicle is parked on private property such as store parking lots or apartment complexes. Immobilization is the use of a “boot” to render the vehicle inoperable.
You may use the below links to print a complaint form or to submit your complaint online. If you choose to submit your complaint using the online form, our staff may contact you to request copies of supporting documentation.
Be sure that you have made an attempt to speak with the business manager or owner. Many businesses are eager to resolve complaints and keep customers happy.
After your complaint is received by our office, it will be assigned to staff for review. Our office may then:
While we are often able to assist consumers in resolving their disputes, our office does not:
If your complaint about a business is a civil dispute, you may wish to consult with an attorney regarding your legal remedies. If you have questions about hiring an attorney, you may call the Florida Bar at (850) 561-5600.
The Consumer Protection Office can provide speakers for your meetings and events. Topics we can provide information on include unfair business practices, fraud, professional licensing, and identity theft.
Please call (407) 836-4238 to request a speaker.
Neighborhood Services Division
Orange County Consumer Protection
2450 33rd Street, 2nd Floor
Orlando, FL 32839
Phone: (407) 836-3111
Fax: (407) 836-4233
All e-mail sent to this address becomes part of Orange County public record. Comments received by our e-mail subsystem can be read by anyone who requests that privilege. In compliance with "Government in the Sunshine" laws, Orange County Government must make available, at request, any and all information not deemed a threat to the security of law enforcement agencies and personnel.