Energy and Water Bill Assistance

Need help with energy or water bill? We can help!

Do I qualify?

You must be a legal resident of Orange County and have a gross household income no more than 150% of the Federal Poverty Income Guidelines. View Income Guideline Chart

Number of People in the Household Maximum Annual Household Income
1 $26,036
2 $34,048
3 $42,059
4 $50,071
5 $58,082
6 $66,093
7 $67,595
8 $69,097
Maximum Income Values are the greater of 60% SMI (family size 1-8) or 150% FPL (Family size 9-20)

*These Figures are based on the FY 2022 U.S. Department of Health and Human Services (HHS) Guideline published in the Federal Register on January 12, 2022.

You Will Need:

For eligibility, you must submit the following required documents with the energy bill assistance application:

  • Copy of Photo Identification of the applicant
  • Copy of Social Security Cards for all household members (Other documents can be presented if card(s) are not available)
  • Current Utility Bill (proof of utility obligation)
  • Proof of Income for all household members (proof of income may be but not limited to):
    • Copy of pay stubs for last 30 days
    • Copies of award letters from Social Security, SSI, SSDI, VA, TANF/Wages, etc.
    • Letter or print-out from employer(s)
    • W-2 (tax forms)
    • Statement of financial support from family, friends or other agencies
    • Self-Declaration of income statement (signed) Self Declaration Form
  • Certification letter from Section 8/HUD/Orlando Housing Authority showing amounts of monthly Utility Allowance, Reimbursement or proof of Flat Rent. (Applicants must pay the monthly utility amount(s) prior to LIHEAP determining eligibility)
  • Copy of Food Stamps Award Letter (if applicable)

Notice: The FASTRACK application portal is temporarily unavailable to accept online applications for utility assistance. A paper application can be mailed to you by calling the LIHEAP line at (407) 836-7429, Monday – Friday 8:30am-12:00pm. Due to an influx of LIHEAP applications, processing time will take longer than normal. First-time applicants with an imminent danger of disconnection will be prioritized for processing.

How to Apply for Energy Bill Assistance

You may apply by completing the FASTRACK ONLINE APPLICATION FOR ASSISTANCE, sign the application and upload all required documents from the document list above. All required documents must be uploaded at the time of the online application submission for consideration of services. Any incomplete applications without proper documentation will not be processed.

Apply Here

Due to COVID-19, our offices are not conducting face-to-face interviews. Fastrack Online Application available Monday – Wednesdays from 8 a.m. – 12 p.m. You may contact our office for alternative ways to apply.

How to Apply for Water Bill Assistance

The Low-Income Household Water Assistance Program (LIHWAP) provides income-eligible Orange County households with financial assistance towards a wide range of water-utility costs. These utility costs include water-service restoration, future and past-due billing obligations, and water-related emergencies.

To qualify for LIHWAP, applicants must meet the following requirements:

  • Be a U.S. citizen, qualified documented resident, or permanent resident of the U.S.
  • Be a resident of Orange County, Florida
  • Be responsible for paying the household’s water or wastewater bills
  • Meet the above-mentioned financial-eligibility guidelines, which depend on total household income and the number of individuals residing in the home

To apply for LIHWAP water assistance, Orange County residents can complete the LIHWAP Application provided here. (Application Form) Once completed, residents should print the application and mail the application with all supporting documents to:

Community Action Division
Low Income Household Water Assistance Program (LIHWAP)
2100 E. Michigan St.
Orlando, FL 32806

Contact Us

Community Action Division
2100 E Michigan Street
Orlando, FL 32806

Phone: (407) 836-7429
Fax: (407) 836-7439

Office Hours: Monday – Friday, 8:00 am – 5:00 pm